Terms & Conditions

The following general terms and conditions apply, however regional circumstances and regulations, contractual obligations to suppliers, and matters relating to location, product type and supply logistics may cause these to be varied slightly for specific products, or specific destinations. These amendments and alterations are shown in the Terms And Conditions sections of each web site, and should be read in conjunction with the Terms And Conditions shown below.

  • Travel arrangements and prices detailed on our web sites are provided and coordinated by Fusion Holidays.
  • Fusion Holidays has taken due care and responsibility to verify and check all information on our web sites as at the time of compilation, however, as this information is supplied by the relevant accommodation & tour/cruise operators in our brochures, it accepts no responsibility for any inaccuracy or misdescription contained in the publications.
  • Sales of services as contained in our publications are made by Fusion Holidays only as agent for the person, business or company providing the services. The standards of accommodation and other services chosen are based on various factors, which are generally accepted as indicative of a certain class.
  • Fusion Holidays does not accept responsibility for any change in prices or variation of services as shown, and all services and prices are subject to change without notice.
  • Fusion Holidays does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of those service providers in connections with your convention pursuant to a contract between them and yourselves and over whom we have no direct control. We do not accept liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, acts of Government or of any other authorities, accidents to or failure of machinery or equipment or industrial action.
  • It is essential that you check with us for any changes or variations to the information shown on our web sites. This will allow us to advise you, of any such changes that we are aware of either before you book your clients holiday.

Terms and conditions of booking

Payment: Full and final payment is due at the time of booking. No vouchers will be issued until final payment is received in our office. Final payment conditions for certain accommodation and tour products may vary, these are shown on the individual pages. We will advise you in writing of these conditions at the time of booking.

Standard Cancellation Policy:

  • Fully paid bookings cancelled 45 days or more prior to travel - Any fees levied by the suppliers will be deducted from any refund
  • All bookings cancelled inside 45 days prior to travel - No refund. Subject to the approval of the supplier you will be provided a fully flexible travel credit.

Cancellations must be in writing and should be addressed to the consultant handling the booking.

Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs are located under the pricing on the individual pages and will be clearly advised to you in writing at time of booking.

Amendment Fees: If you change your itinerary after full payment and final documents are issued, an administration fee of A$50.00 plus 5% of the refund amount may be charge per booking. This is in addition to any cancellation fees applied by accommodation and tour/cruise operators. (if applicable)

Late Booking Fees: A late booking fee of A$50.00 can be charged if booking is made within 72 hours prior to departure. This depends on the amount of administration work involved, and if applicable, you will be notified at time of reservation request.

Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for unused services.

Refunds: In order for a refund to be approved, you must have a claim number which is given at the time of reporting the cancellation or incident. No refunds will be made for services once travel arrangements have commenced. No guarantee is provided or warranted that any refund will be available. All refund requests must be in writing, and made direct to us. Claims must be made within 15 days of completion of travel arrangements. Refunds will not be made for bookings cancelled due to inclement weather or illness, these must be claimed through travel Insurance.

Reporting of Incidents: Any abnormal incidents including injuries, service problems, cancellation of a service or dissatisfaction must be reported to Fusion Holidays during the event to allow us an opportunity to rectify the situation or provide assistance.

Minimum Booking: We do have a minimum booking policy of $A500.00

COVID Refund Guarantee Terms & Conditions of Sale

The following Terms and Conditions apply in addition to Travel Online Pty Ltd.'s standard Terms and Conditions and relate to any accommodation booking where the Customer has elected to purchase the COVID Refund Guarantee (Product).

Benefits of purchasing the COVID Refund Guarantee. We will provide You with a refund on any unused accommodation booking if You are unable to travel to and/or stay in Your booked accommodation due to any of the circumstances set out in these terms and conditions. You will not be entitled to a refund if you have travelled to your accommodation and or if you have checked into your accommodation. Where You have made a request for a refund and have provided the information required to support Your request, as set out below which specifically relate to a range of circumstances arising from the COVID-19 pandemic.

Standard ski package inclusions such as mountain transfers, lift passes and ski hire are also eligible for a refund where your claim meets the circumstances specifically covered by this Product.

The COVID Refund Guarantee is an optional purchase and therefore is an extension to Our standard Terms & Conditions of sale which apply only when the Product is purchased. The Product provides You a right to a single refund relating specifically to the accommodation You booked in conjunction with the Product, in certain defined circumstances relating to Covid-19 set out below. The fee charged for the COVID Refund Guarantee is non-refundable and must be purchased at time of booking.

IMPORTANT: The COVID Refund Guarantee is not a travel insurance policy. It does not provide refunds or any recourse for any circumstances, other than the specific circumstances arising from the COVID-19 pandemic set out below.

Any refund specifically applies to the Accommodation booking made in conjunction with this Product.

Refunds for Airline tickets, Cruises, Tours, Transfers and Trains are specifically EXCLUDED from this Product. These suppliers have their own terms and conditions of sale which must be adhered to by You and Us. Many of these suppliers offer a credit on file for You to use in the future if you are unable to travel for Covid-19 related circumstances.

Circumstances specifically covered by this Product.

Please note - We are unable to provide a refund to You unless it is specifically covered by one or more of the circumstances below.

1/ A COVID-19 related Government Travel Ban is in place covering the specific dates of your Accommodation Booking and which prohibits You from departing from or arriving at a destination where public travel is banned.

When making a refund claim You are required to provide Us with evidence from the Government website confirming the travel ban and the dates it relates to.

Please note: Refunds are not issued for government travel warnings. A public travel ban must be in force.

2/ You or an Immediate Family member are diagnosed with the COVID-19 virus or are deemed to be a Close Contact of an infected person and are forced into quarantine and the quarantine dates overlap with the dates of your Accommodation Booking made with Us.

When making a refund claim You are required to provide Us with written evidence from your Doctor or Health Official confirming the reason and dates of your forced quarantine. This document must specifically refer to You or a family member by name.


To make a claim, please email details of your circumstances and your booking reference to [email protected]. Please include the requested information to support your claim. Please note refund requests must be received by Us within 30 days of Your Accommodation Booking check in date and refunds can take up to 28 days to process. Failure to lodge a claim with Us within the 30 day period will void your rights to a refund.


The following words or phrases have the meaning shown below wherever they appear in bold in this section.

We/Us/Our - We are Travel Online Pty Ltd, trading as Fusion Holidays, the travel booking company with whom you made the booking.

You/Your/Yourself - A person who has made a booking alone or as part of a group with us.

Accommodation Booking - A pre-planned accommodation booking made by Us at Your request and any related payments transacted between You and Us to secure this booking.

Close Contact - If You or an immediate family member is deemed to be a close contact of a person infected with the COVID-19 virus and this is confirmed by a Medical Doctor or Health Official in writing and this formal advice prevents You from travelling to your destination and checking into your Accommodation Booking.

COVID Refund Guarantee, is a Product sold by Us to You. It was made available for sale from 18th Feb 2021 and only applies to travel from this date forward. It's benefits, terms and conditions are detailed in this section.

COVID-19 virus - If You or an immediate family member contracts the COVID-19 virus and this is confirmed by a Medical Doctor in writing and the formal Medical advice prevents You from travelling to your destination.

Doctor - A qualified medical practitioner registered and licensed with a recognised professional body. A doctor cannot be you or a member of your immediate family.

Government Travel Ban means an official public travel ban issued by government of your state, or your country of residence and/or the state or country of your travel destination, relating specifically to COVID-19.

Health Official - An official government health worker of the country and/or state of your residence or the country and/or state of your travel.

Immediate family - Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather.


Validity of Rates: Prices are valid for the dates indicated.

Package Rates: Any rates that are displayed with a message indicating they are required to be packaged, cannot be quoted or sold to consumers as stand-alone products. These rates must be bundled with flights and other services with only a total package price.

Currency: All rates are quoted in Australian Dollars, or as otherwise indicated.

Children's Rates: Child costs are based on sharing a room with adults and using existing bedding . Cost for additional bedding and rollaways are available on request.

Payment Options: Fusion Holidays offers a secure server for your credit card payments. Alternatively, you can fax through your credit card details to us.

Travel Insurance: It is extremely important that your clients take out Travel Insurance

Accommodation: Accommodation is as specified in the accommodation section of our web sites. All costs are shown in Australian dollars, unless otherwise stated. We reserve the right to offer alternative accommodation of a similar standard in the case the accommodation operator overbooks their property or for any reason beyond our control. All rates are subject to change without notice.

Check In / Check Out Times: These vary according to operator. Generally your accommodation check in is 2pm and check out 10am.

Single Supplement Costs: If not shown in your selected accommodation cost, this is available on application.

Accommodation Ratings: Are based on our own inspections and some in conjunction with existing AAA (Australian Automobile Association) ratings. Our ratings are for guidance only and are not to be construed as AAA endorsement.

All maps, photographs, illustrations and computer based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.

Quotations: All quotations are subject to availability of services quoted and are not guaranteed until the booking is confirmed and deposit received.

Inclusions and Exclusions

Prices DO Include: Accommodation, transfers, tours/cruises, car hire, government taxes and any other inclusions as specified in writing on the relevant web pages for each suppliers product.

Prices DO NOT Include: Any costs incurred en route to and from the destination, meals (unless specified), alcoholic beverages, telephone calls, items of a personal nature, and personal services not specified as being included in costs on the relevant web pages for each suppliers product. Rates do not include Marine Park taxes, as this must be paid direct to the operators.

Site Copyright

The copyright on all original/custom artwork, maps, navigation elements, presentation methods and design elements included in our web sites is held exclusively by Fusion Holidays Pty Ltd. Copyright on all descriptive text is held by Fusion Holidays. Copyright on selected photographic images is also held by Fusion Holidays.

Photographic images are reproduced with the permission of Fusion Holidays and the product and/or service providers represented on the web site, or as shown where necessary to satisfy the copyright obligations associated with their electronic reproduction.

Where joint copyright is held over proprietary text or images, Fusion Holidays reserves the right to pursue all copyright infringements on behalf of the primary copyright holder. Where the copyright for a photographic image is held exclusively by a third party under licence, Fusion Holidays reserves the right to vigorously protect the copyright of those images on behalf of the third party.

All HTML files used in Fusion Holidays web sites are declared to be proprietary software product developed for use by Fusion Holidays only, and as such are subject to international intellectual property conventions.

All custom graphics used are declared to be works of art created for use by Fusion Holidays only, and as such are subject to international intellectual property conventions. Image files, HTML documents, and text files are not to be relocated to another server, or duplicated for commercial purposes without the express written permission of Fusion Holidays.

Fusion Holidays Pty Ltd, trading under its subsidiary business names, is a member of various Australian Regional Tourism Authorities, and as such exercises the right to reproduce images made available by these various organisations to their members for the purpose of generic and/or specific tourism promotion.

Please contact us if you have any further queries about our security, privacy or data handling procedures.

Contact Details

[email protected]
07 3804 8450 (within Australia)
+61 7 3804 8450 (outside Australia)
Fusion Holidays - PO Box 1432
Springwood 4127, Qld, Australia
Springwood Plaza Chambers
Suite 18, Level 1, 3-15 Dennis Road
Springwood 4127
Queensland, Australia